This short course develops communication skills and confidence needed for career success. Communication skills are delivered in a group environment and are highly interactive, based on proven techniques. The course also provides strategies to deal with a range of helpdesk problems and gives an in-depth understanding of IT customer service to aid with becoming more effective in a professional working environment.
This course is only available to New Zealand citizens or Permanent Residents.
- Learn the strategies used to deal with the number of calls and the range of problems a Help Desk would encounter in real life, as well as the systems used to manage the vast amount of information.
- Gain a more in-depth understanding of IT customer service so that you will become more effective in your professional working life.
- Get an introduction to time management and communication skills so you can develop your personal effectiveness. You will then practice these so you can meet the future needs of your studies and workplace once you gain employment.
- Understanding the role of the Helpdesk
- Customer interactions
- Procedure Management
- Time Management
- Effective Working environments
- Identify the role and responsibilities of the Help Desk team
- Demonstrate understanding of best practice in establishing and maintaining customer relations
- Demonstrate awareness of effective procedures
- Manage, guide and apply time management, project integration and quality management
- Analyse communication methods to improve teamwork and communication
- Explain the basics of workplace ethics and key features of an effective working environment
On-campus, face-to-face learning and assessment: Up to 75 hours.
Home study: Up to 37 hours.
- Part-time study: up to 9 weeks
Based on 8 hours per week on campus + 4 hours/week home study
- Full-time study: up to 3 weeks
Based on 25 hours per week on campus + 12.5 hours/week home study
2018 start dates
Fees are inclusive of GST and include all institute based learning guides, texts and access to resources.
What do I need to start?
You can study at one of our three training centres: Auckland, Wellington or Christchurch.
Register your interest